horizon CRM Contact
+44 (0845) 8036883
Free Contact Management Software
Contact Management and Campaign Marketing Software
Sales and Invoice Software
helpdesk and Service Software
Sales, Service and Contact Management Software
CRM Suite (Sales & Service)
CRM Features and Product Comparison

Features & Comparison
CRM Features and Product Comparison

Set up and Video Page
CRM Links to Sage

Links to Sage Line 50
Contact Management Software & Service Support

Site Map

Horizon Support Manager - Helpdesk and Service Software

The Horizon customer service support  module can effectively track, manage and resolve customer support issues. If your customers interact with your support team frequently, your service professionals can have the most current and complete customer data at their fingertips.

A robust and easy-to-use helpdesk that helps organizations automate their customer service and IT support processes  to deliver consistent, reliable and superior service to both internal and external customers.

Click to find what each feature can for you

  • Contacts
  • Email
  • Workflow
  • Help Desk with Knowledge base
  • Service Level Agreements
  • Customer Asset Tracking

Steps

  • Download Horizon
    •  - Single User (no registration details required to use)
  • “Would you like to evaluate a 5 user network version of Horizon? Click here”
  • Evaluate for 30 days
  • Buy from only £120 + VAT per user
  • View the Data Sheet

 

Buy Horizon through Paypal without an account with all Major Credit & Debit cards
Free CRM SoftwareCustomer Relationship Management Softwarehelpdesk SoftwareService SoftwareWorkflow SoftwareSLA SoftwareContact Management Software

CRM SoftwareCRM Software and links to Sage

CRM Software. Customer Relationship and Management Software
Movies

General Tour
This is a pre release tour of Horizon and will demonstrate the basic functions of the software.

 Email Tour
This tour demonstrates the facilities available within the email centre, including mail merge templates that can be linked to companies, sales and workflow issues.

 Help Desk Issues
This tour demonstrates a workflow configured to be used as a helpdesk. The tour will guide you through raising an issue whilst on the phone to a customer through to completion with help from the Knowledge Base

Online Knowledge Base -
This tour will demonstrate the ability to host your knowledge base online. This can drastically cut down the time your customers need to call for
support.

Service Desk
Knowledge Base
Defect Tracking
Service Requests
Inventory
Work flow
RMA
Project Management
Service Level Agreements